Frequently Asked Questions
Find answers to common questions
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we offer a 1-hour window for cancellations or modifications. Please contact support immediately.
Do you ship internationally?
Yes, Mélusine ships to over 50 countries worldwide. Shipping costs and delivery times vary by location.
Are your products eco-friendly?
We prioritize sustainability by partnering with manufacturers who use ethical practices and recyclable packaging whenever possible.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to ensure your data and payment information are kept private and secure.